preloader-image

Refund and Returns Policy

At Bogna Fruits, we strive to provide the highest quality dried fruits to our customers worldwide. We understand that sometimes, you may not be satisfied with your purchase, and we want to make it right. Below is our Refund and Return Policy:

Eligibility for Returns

You can return any item purchased from bogna-fruits.com within 14 days of delivery.
The item must be in its original packaging and in the same condition as when it was received.
You must provide a valid reason for the return, such as:
The item is damaged or defective.
The item is not as described on the website.
You received the wrong item.
How to Initiate a Return

Contact our customer service team at [email protected] or through our website’s contact form.
Provide your order number, reason for return, and whether you would like a refund, replacement, or store credit.
Our team will respond with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
Refund Options

Refund: We will refund the full amount of the item(s) returned, minus any shipping costs.
Replacement: We will send a replacement item(s) free of charge.
Store Credit: We will issue a store credit for the amount of the item(s) returned, which can be used towards a future purchase.
Refund Timeline

Refunds will be processed within 5-7 business days of receiving the returned item(s).
Refunds will be issued in the original form of payment.
Shipping Costs

The customer is responsible for the cost of return shipping.
We recommend using a trackable shipping method and keeping a record of the tracking number, as we are not responsible for lost or damaged returns.
International Returns

For international returns, please note that you may be responsible for any customs or import duties incurred during the return process.
We recommend checking with your local customs office for more information on these fees.
Exceptions

We do not accept returns on items that are perishable or have a short shelf life.
We do not accept returns on items that have been opened or tampered with.
Warranty

We stand behind the quality of our products and offer a 1-year warranty on all items.
If your item becomes defective or damaged within 1 year of purchase, please contact our customer service team for a replacement or refund.
Changes to this Policy

We reserve the right to modify this Refund and Return Policy at any time without notice.
Please review this policy regularly for any changes.
By shopping on bogna-fruits.com, you acknowledge that you have read, understood, and agree to our Refund and Return Policy.

If you have any questions or concerns, please don’t hesitate to contact us at [email protected].

Shopping Cart
Scroll to Top